Built for Tubrify clients

Customer support that closes sales

Live chat your staff controls, Slack alerts when someone needs help, support tickets, offline forms, a phone call button, and AI answers for common questions. Built for Tubrify clients.

Everything you need to support your customers

Live chat, Slack alerts, tickets, offline forms, a phone button, FAQs, and AI replies for common questions.

Live Chat

Your staff controls every conversation. A visitor starts a chat, your team responds. No bots running the show.

Slack Notifications

Every new chat or offline message pings your team in Slack. Your staff knows the second someone needs help, even if the dashboard is closed.

Support Tickets

Offline messages become tickets you can view, reply to, and resolve. Nothing falls through the cracks.

Phone Call Button

Add your number and visitors get a one-tap call button in the widget. Good for priority support and buyers ready to talk now.

FAQs

Add up to 5 quick-answer cards visitors see before they start a chat. Handle "Where are you sold locally?" or "When will my order ship?" on autopilot.

AI Auto-Replies

Set trigger keywords and AI answers common questions about shipping, order status, and returns. Your team only steps in for the hard ones.

Offline Form

When no staff are online, visitors leave a message that goes to your support inbox. No missed leads after hours.

Embeddable Widget

Get a unique widget URL for your Tubrify store. Drop it in an iframe and you are live in minutes.

Up and running in minutes

1

Customize your widget

Set your greeting, FAQs, contact info, and AI triggers in the settings dashboard.

2

Embed on your store

Copy your widget URL and drop it in an iframe on your Tubrify storefront.

3

Chat with customers

Go online to chat live. Go offline and messages become support tickets.

Real-time responses

Staff reply fast with Slack alerts for every new chat.

Never miss a lead

Offline forms and tickets capture every visitor, after hours too.

Priority support

One-tap call button and AI answers for common questions.

Ready to upgrade your customer support?

Sign in with your Tubrify merchant account to get started.

Go to dashboard
Tandem Chat

Built for Tubrify clients